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 1. Overview  
 What is Configuration Management?  
 Why use Configuration Management?  
 Who uses Configuration Management?  
 How Configuration Management works  
 What does Configuration Management cost?  
 2. Implementation guide  
 Define what needs to be done  
 Prepare to implement  
 Implement  
 Review the implementation  
 Implementation resources  
 3. Operations guide  
 What needs to be done?  
 When does it need doing?  
 Who does it?  
 Operational resources  
 4. Toolkit  
 Examples  
 Templates 
 5. Roles and responsibilities  
 CMDB administrator  
 Configuration manager  
 Implementer  
 6. Review of Configuration Management  
 Recap of Configuration Management  
 Checklist  
Operational resources
  • Request for Change template - see Change Management
  • Incident/Request Form - see Service Desk
  • Goods-in template - see toolkit
  • Configuration Management audit report template - see toolkit

Go back to Operations Guide
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